Is it ok to use slack for an internal chat for sysadmins?
Practically all internal communication is done with Facebook, because why not? It's the lowest common denominator. Messaging is done through Facebook messenger, teams are private groups, etc.
Except one group has resisted this: the sysadmins.
Sysadmins need to be able to communicate at all times, /especially/ if things aren't working. And it turns out that there's no way to make sure things like Facebook messenger always work—especially during outages. They're just too damn complicated.
So, they came to a compromise. The rest of the company will move to Facebook, and the sysadmins will stay on IRC, the communication platform they know they can rely on.
When Facebook's on fire and the company is panicking because they can't communicate, you can be sure of one thing: the sysadmins are chatting away on IRC about how to get it working again.
"Google has found IRC to be a huge boon in incident response. IRC is very reliable and can be used as a log of communications about this event, and such a record is invaluable in keeping detailed state changes in mind. We’ve also written bots that log incident-related traffic (which is helpful for postmortem analysis), and other bots that log events such as alerts to the channel. IRC is also a convenient medium over which geographically distributed teams can coordinate."
@pounce @sir @Wolf480pl this is not solely a problem of Facebook and the greatness of IRC. Any system will go down at times and if you are the one to bring it up again you better have another way than that system to communicate. Of course, IRC being a battle-proven and resource-friendly technology is a good choice for this. Yet, unless you are operating Slack, you can of course also use that. Just have a backup plan on what you do if your Internet, or Slack, goes down.
You'll notice that slack always goes down then you need it the most.
OTOH, IRC never goes down. Sometimes it has netsplits, but even then you can still communicate with some of the people in the channel, and you can hop servers to find everyone else.
IOW, IRC is more resilient.
cmpwn.com is a private Mastodon instance for friends of SirCmpwn.